Flight Compensation FAQ
Straight answers about EU261/UK261 flight compensation, our process, and our fees.
EU Regulation 261/2004 is European law that entitles air passengers to compensation when their flight is delayed by 3 or more hours, cancelled, or they're denied boarding due to overbooking. The UK has its own equivalent, UK261, which applies the same rules to flights departing the UK. TRYVON Claims specializes in both.
Compensation is based on flight distance: generally €250 for flights up to 1,500km, €400 for flights between 1,500–3,500km within the EU, and up to €600 for longer flights outside the EU. The exact amount depends on your specific route and delay length.
To process your claim we'll ask for your flight details, boarding pass, ticket confirmation, and a copy of your passport, along with a signed authorization letter allowing us to deal with the airline on your behalf.
No. Your right to compensation applies to the operating airline regardless of whether you booked directly, through a travel agent, or via an online travel site.
No — receiving care such as a hotel or meal voucher, or being rebooked onto another flight, doesn't cancel your right to separate compensation. You can still claim.
No. Compensation for the delay or cancellation is separate from, and in addition to, any refund you may be owed for the ticket itself.
If your flights were booked as a single itinerary, what matters is the delay at your final destination, not each individual leg. If you booked separate, unrelated tickets, each is assessed independently.
Nothing upfront. If your claim is successful, our fee is 18% of the compensation the airline pays you — for example, €108 out of a €600 payout. If the airline doesn't pay, you owe us nothing.
The airline pays your compensation directly to you — we never receive it on your behalf. Once you're paid, you let us know and settle our 18% fee within 7 days.
Most claims are resolved within a few weeks, though some airlines take up to 3 months depending on how quickly they respond.
We follow up and continue pursuing valid claims on your behalf, but we can't guarantee every airline will pay — some delays fall under extraordinary circumstances that aren't compensable. If a claim isn't successful, you don't pay us anything.
We specialize in EU261 and UK261 claims: flights departing the EU, Iceland, Norway, or Switzerland on any airline, flights arriving in the EU on an EU airline, and flights departing the UK. Flights outside this scope generally aren't covered by these regulations.
Fill out our claim form with your flight details — it takes less than 2 minutes. We'll review your case and start working on it right away.
Not sure if your flight qualifies? Check the eligibility rules.