Who Can Claim Compensation?

You may be eligible for up to €600 under EU Regulation EC 261/2004 if:

You May Be Eligible If

  • Your flight was delayed 3+ hours
  • Your flight was cancelled
  • You were denied boarding due to overbooking
  • Your flight departed from the EU
  • Your flight arrived in the EU with an EU airline

You May Still Qualify If

  • The airline had technical problems
  • There were crew shortages
  • You missed a connection due to a delay
  • Airline staff were on strike
  • You received vouchers or hotel — you can still claim

Where EU261 / UK261 Applies

  • All 27 EU countries
  • Iceland
  • Norway
  • Switzerland
  • United Kingdom (under UK261)

When Compensation Is Not Possible

  • Severe weather (storms, fog, lightning)
  • Air traffic control restrictions
  • Airport security or ATC strikes
  • Political unrest or emergencies

Frequently Asked Questions

Under EU261/UK261, you may be entitled to up to €600 per passenger, depending on the flight distance and length of delay.

Your flight must be delayed by 3 or more hours on arrival, cancelled, or you must have been denied boarding due to overbooking.

UK-departing flights are covered separately under UK261, which mirrors the same EU261 rules. Flights departing the EU, Iceland, Norway, or Switzerland, or arriving in the EU on an EU-based airline, are covered under EU261.

Yes. Vouchers or hotel accommodation from the airline don't replace your right to compensation — you can still submit a claim.

Compensation typically isn't payable when the disruption was caused by extraordinary circumstances outside the airline's control, such as severe weather, air traffic control restrictions, security incidents, or political unrest.

There are no upfront fees. If your claim succeeds, we take an 18% commission from the compensation the airline pays — well below the 25–50% commonly charged elsewhere in the industry. If your claim doesn't succeed, you owe us nothing.

Most claims are processed within a few weeks, though some airlines can take up to 3 months.

Have more questions about the process or our fees? See our full Flight Compensation FAQ.

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